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Have a question about your order, not sure which product is right for you, or just want to say hello? We’re here to help.

Before You Reach Out:

Check our Support first—we've answered the most common questions about sensitive eyes, sparse lashes, removal, and more.

You can use the form below, or email us directly at

graceandmusecosmetics@gmail.com

usually reply within 1 - 3 days

    Get Support

    Once your order ships, you’ll receive a confirmation email with tracking details. Please allow 24–48 hours for tracking to update. You can also use the Track Order option above for the latest status.

    We process orders quickly, so changes or cancellations are only possible within a short window after placing your order. If you need help, contact us as soon as possible and we’ll do our best to assist.

    If your product didn’t work out, we’re here to help. Please visit our Return Order option above or contact our support team for return instructions and eligibility details.

    We’re so sorry about that. Please reach out using the Report Issue option above and include your order number and a photo if possible. Our team will resolve this quickly.

    Of course. If you have specific concerns about ingredients, sensitivities, or lash type, feel free to contact us and we’ll be happy to guide you before purchasing.

    We usually reply within 1–3 business days. During high-volume periods, responses may take slightly longer, but every message is personally reviewed.

    Shipping availability depends on your location. If you’re unsure whether we ship to your country, contact us and we’ll confirm for you.

    Contact us

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